Question 1

How long does shipping take?

Accepted Answer

Orders are delivered within 2–5 business days depending on your city.

Question 2

Do you deliver outside Morocco?

Accepted Answer

Yes, we do please contact us.

Question 3

What payment methods are available?

Accepted Answer

We only offer Cash on Delivery (COD). You pay once the item is delivered.

Question 4

Are your products made from real Thuya wood?

Accepted Answer

Yes. All pieces are handcrafted from authentic Thuya wood made on our workshop based in Agadir.

Question 5

Are the wood grain and patterns always the same?

Accepted Answer

No — every piece is unique. That’s the beauty of real handcrafted Thuya!

Question 6

Can I request a custom size or engraving?

Accepted Answer

Yes. Reach out via WhatsApp or Instagram to discuss your idea — we love custom work.

Question 7

Do custom orders take longer?

Accepted Answer

Yes. Expect an additional 2–3 days depending on the request.

Question 8

How do I take care of Thuya wood items?

Accepted Answer

Avoid direct sunlight and clean with a soft dry cloth. Optional: use natural oil to maintain shine.

Question 9

Can I use water for cleaning products?

Accepted Answer

Avoid water and strong cleaners. Stick to dry polishing or natural oils.

Question 10

Can I change my order after placing it?

Accepted Answer

Yes, please contact us ASAP on WhatsApp / Instagram before we start shipping.

Question 11

Do I need to create an account to order?

Accepted Answer

No account needed. Just fill your details and our team will contact you to confirm ASAP.

Question 12

Where are you based?

Accepted Answer

We’re based in Morocco and ship from Agadir.

Question 13

How can I contact you?

Accepted Answer

Message us via WhatsApp, Instagram, or use the contact informations on the website.

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Frequently Asked Questions